"We're here to help"

For Support please call:
385-218-2637
Or reach us through email at:
Support@resnexus.com

"We're here to help"

For Support please call:
385-218-2637
Or reach us through email at:
Support@resnexus.com

Hotel Tech Report Badge

ResNexus Achieves Level III Global Support Certification

"ResNexus's support infrastructure is one of a kind. Not only are their tools and processes first class but they have built them from scratch in-house natively into the ResNexus application. Hoteliers who partner with ResNexus also benefit from regular success check-ins from account managers who are trained not just to provide advice about how to maximize ResNexus' deep functionality but also to serve as business coaches,"

Hotel Tech Report co-founder Adam Hollander.
Hotel Tech Report Badge

ResNexus Achieves Level III Global Support Certification

"ResNexus's support infrastructure is one of a kind. Not only are their tools and processes first class but they have built them from scratch in-house natively into the ResNexus application. Hoteliers who partner with ResNexus also benefit from regular success check-ins from account managers who are trained not just to provide advice about how to maximize ResNexus' deep functionality but also to serve as business coaches,"

Hotel Tech Report co-founder Adam Hollander.

SUPPORT PORTAL


Welcome to the ResNexus Support Portal

We have created a vast library of resources to help you find all the answers you need to get going. You can watch our videos and read through our articles and if you still can't find what you need, contact us for some one-on-one help.

SUPPORT PORTAL


Welcome to the ResNexus Support Portal

We have created a vast library of resources to help you find all the answers you need to get going. You can watch our videos and read through our articles and if you still can't find what you need, contact us for some one-on-one help.

icon

Support


Common Support Questions

  • Booking engine
  • Direct connect to OTA's
  • Reports
  • Rooms/unit changes
  • Reservation or grid
  • Reservation calendar
  • Emails
  • Text messaging
  • Front Desk
  • House keeping
  • Account access issues


Still have questions? Call:
385-218-2637
icon

Sales


Common Sales Questions

  • Add a new product
  • More information on available products
  • Set up a live demo
  • Billing concerns
  • Adding smart locks
  • POS and gift shop integration
  • OTA integration
  • Product Upgrade



Call: 385-292-1518
icon

Websites


Common Website Questions

  • Website Builder
  • How to add text
  • Change out or add a photo/video
  • Adding a new page
  • Additional content
  • Graphic design services
  • ADA concerns
  • SEO information
  • SSL certificate info


Still have questions? Call:
385-292-3572
Email:
websites@resnexus.com

icon

Support


Common Support Questions

  • Booking engine
  • Direct connect to OTA's
  • Reports
  • Rooms/unit changes
  • Reservation or grid
  • Reservation calendar
  • Emails
  • Text messaging
  • Front Desk
  • House keeping
  • Account access issues


Still have questions? Call:
385-218-2637
icon

Sales


Common Sales Questions

  • Add a new product
  • More information on available products
  • Set up a live demo
  • Billing concerns
  • Adding smart locks
  • POS and gift shop integration
  • OTA integration
  • Product Upgrade



Call: 385-292-1518
icon

Websites


Common Website Questions

  • Website Builder
  • How to add text
  • Change out or add a photo/video
  • Adding a new page
  • Additional content
  • Graphic design services
  • ADA concerns
  • SEO information
  • SSL certificate info


Still have questions? Call:
385-292-3572
Would you rather send us an email?

HOURS OF OPERATION


Monday - Friday, 7 AM - 5 PM MST
Saturday, 7 AM - 3 PM MST

At ResNexus, you'll be greeted by the same red carpet service professional each time you call. We work hard to establish lasting and fulfilling relationships with you and your organization.

In the event your Red Carpet Professional is out of the office or serving another customer, please leave a brief message and they'll contact you promptly at their next opportunity.

After-Hour Emergency Line

ResNexus provides emergency after-hour support at 801.722.4201.

Please leave a detailed message, if it's something we determine shouldn't wait until business hours, we'll call you back.

If it's not an after-hour emergency, please contact your Red Carpet Professional during our scheduled business hours.

BUILT IN SUPPORT in the resnexus Back office


We know that learning a new property management system can sometimes be frustrating. We've added a support section in our back office that makes learning to use ResNexus settings and features much easier. Once logged into your ResNexus account, simply click the blue button in the bottom-right corner of your screen and a help window will appear. 
ResNexus Support
ResNexus Support Area Open
This window contains almost all the information you'll need to start using the powerful tools in the ResNexus back office. There's even links to more in-depth articles about related settings and features. We have over 300 support articles in the Support section of the back office that you'll find helpful, too.
Support Area in ResNexus
Support Area in ResNexus
For responsible disclosure of vulnerabilities, bugs, or other issues with ResNexus websites or software, please send an email to "support@resnexus.com" with "Security Disclosure" as the subject line.